About Hiwot Ayele

  • Viewed 6

Education

Experience

  • 2018 - 2020
    Gabbitas Education | Dubai, UAE

    Office Manager

    ◦ Produced high-quality documents, reports, spreadsheets, and presentations for internal and customer-facing needs, by conducting various researches. ◦ Coordinated special projects, events and seminars, and managed schedules. ◦ Coordinated the “Teachers’ seminar” in the UK (‘Moving to the UAE preparing to leave the UK’ and ‘Arriving in the UAE’) for 5 consecutive years since 2014. ◦ Coordinated Higher Education seminars in Dubai (Gabbitas Education in collaboration with Hale Education). ◦ Managed CRM database. ◦ Responsible for administrative tasks, including setting up meetings, handling enquiries via email and telephone, and HR-related roles like issuing and renewing employee visas and health insurances. ◦ Key liaison with Dubai regulatory authorities (KHDA and DMCC). ◦ Oversaw office inventory activities, including ordering, receiving, and stocking. ◦ Performed billing, AP/AR, and maintained accounting records using Quickbooks accounting software. ◦ Prepare and submit quarterly VAT reports on the Federal Tax Authority’s portal and liaise with external auditors to submit annual Audit report.

  • 2014 - 2018
    Holborn Assets | Dubai, UAE

    Executive Assistant and Business Development

    ◦ Liaised with clients and partner companies to effectively plan and coordinate special projects and events. ◦ Produced reports, summaries, spreadsheets, and presentations. ◦ Entrusted to handle confidential and sensitive information. ◦ Administrative role - managed emails, phone, provided logistical support for programs, meetings, and events, including room reservations, agenda preparation, and calendar management. ◦ Researched and identified opportunities for account growth, and market expansion by utilizing various networking strategies. ◦ Attracted new clientele and developed customer relationships by hosting product-focused events and seminars. ◦ Enhanced profitability and the IFA ranked among the top 10 in the years 2014 and 2017.

  • 2013 - 2014
    Baroudy Sports Club | Dubai, UAE

    Office Manager

    ◦ Produced reports, spreadsheets, and presentations for internal and customer-facing needs. ◦ Coordinated special projects, events, managed schedules, and developed policies and regulations by working closely with instructors. ◦ Generated new business leads through direct customer engagement, deploying inbound and outbound marketing contents, and developing and optimizing informative content. ◦ Customer service roles - Liaised with clients and addressed inquiries, appointment requests, requests for information, and resolved any issues in a timely and effective manner ensuring customer satisfaction. ◦ Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.

  • 2011 - 2012
    Vejthani Hospital | Bangkok, Thailand

    International Nurse Coordinator

    ◦ The role mainly involves working very closely with patients who travel to Thailand to get medical treatment. ◦ Worked with a multidisciplinary team and overseas partners to develop, and manage individualized treatment and care plans, and to obtain the best quote for patients\' treatment plans. ◦ Organized care of patients and patient education about the health condition, prognosis, and treatment. ◦ Strengthened training and nursing knowledge by taking part in continuing education programs and workshops. ◦ Established and maintained productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision. ◦ Produced weekly, monthly and quarterly reports of cases and financial performance using CRM. ◦ Supported marketing programs and campaigns with content and e-newsletter to drive demand. ◦ Consulted with internal and external clients to assess travel requirements (flight, hotel, car), document needs, and discuss options. ◦ Facilitated communication with clients, and between international partners.

  • 2011 - 2011
    Administration for Refugees and Returnees Affairs (ARRA), Ethiopia

    Nurse

    ◦ Gave clinical care at inpatient and outpatient level, often with extremely limited resources and limited referral options. ◦ Assessed patients’ nutritional status and their medical problems, and performed the necessary intervention. ◦ Identified urgent and life threatening complications for admitted patients and provided care. ◦ Identified and reported any case of epidemic outbreak. ◦ Educated patients, members of the community and trained local health workers. ◦ Participated in specialty projects such as SGBV (sexual gender-based violence), HIV/AIDS, Tuberculosis, and Immunization campaigns. ◦ Carried out regular inventories. ◦ Collected data on a daily, weekly, and monthly basis. ◦ Maintained a lively and professional relationship with medical and camp staff.

Expertise

Quickbooks
CRM MS Dynamic 365
Microsoft Suites
XERO
Report Writing

Languages

English
Proficient
French
Intermediate
Korean
Intermediate
Amharic
Proficient
Chinese
Beginner

Skills

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